Showing posts with label CUSTOMER CARES. Show all posts
Showing posts with label CUSTOMER CARES. Show all posts

Saturday, September 25, 2010

FAQ



QUESTION 1
Why Geo contact lenses?

 With more than 900,000 girls in Korea using Geo big eye colour contact lens, it is not doubt this consolidates its position as the big eye colour contact lens brand and range that gives maximum beauty. It also looks natural on the eyes.


QUESTIONS 2
Is Geo lens reliable

Yes, it is! It has been the leading brand of contact lens in Korea. It is growing as a leading venture enterprise specialized in bio-engineering research and manufacturing of contact lenses. It has been recognized by several international certificates. And now it is selling hot in Korea!


QUESTIONS 3
How to place order?

STEP BY STEP;
  • First, browse through the GEOLENS CATALOG and choose for your favorite lenses. Please take down the product's code that you would like to order. (etc : CM 836, XCM211) 
  • Place your order at our ORDER FORM  or you also can simply e-mail  us at dura.aieri@gmail.com with proper details below.

FULL NAME
SHIPPING ADDRESS
CONTACT NUMBER
CODE
DEGREE (your both eye power)
QUANTITY

  • Please complete this online order form to place your order. You will receive confirmation and an invoice within 24-48 hours when your order has been successfully processed. 
 
QUESTIONS 4
How long the lifespan on contact lenses?


The longest will be 1 year disposal. Depends on how individual take care on it. To learn more about how to take a good care of your contact lenses, please CLICK HERE .

 
QUESTIONS 5
When is the expiry date of the contact lenses?

Please refer to the product's label as the expiry date is printed there.


QUESTIONS 6
How to get know of my prescription?

Have an eye-care specialist to advice you on your contact lenses prescription. You can choose -0.00 for your prescription if the result shows that u have perfect eyesight.


QUESTIONS 7
Is my prescription still valid?

Most prescriptions are valid between one and two years. If your prescription is expiring or has already expired, you may need to get advice from eye-care specialist.


QUESTIONS 8
Do I need to buy two pairs if my eyes have different power range?

No, you don't. You can choose each of your eyes power range by buying only 1 pairs.
QUESTIONS 9
What is the Payment Method?

We accept the payments through CIMB and Maybank. For more information about payment, please CLICK HERE


QUESTIONS 10
How long will takes for contact lenses to reach me ?

  • For READY STOCK, we will sent out once payment had been received and confirmed. It's maybe take about 3-7 working days. 

  • For PRE-ORDER, items will only arrive in about 3 weeks time after the spree is close for order. We need time to sort things out all the orders. Please do not order if you cannot be patient.(3-4 weeks).


QUESTIONS 11
Do you offer wholesales?


Yes, we do. Any inquiry about wholesales, please do not hesitate to contact me, You will definitely satisfied with the prices and services we offer.


Friday, September 24, 2010

PREPARING YOU

LENSES FOR INSERTION


1. Wash your hands with NON CREAM BASED soap,
rinse thoroughly and dry with a lint-free towel prior to
inserting your lenses. A wet finger may cause a soft
lens to flatten or stick to you finger when you attempt to
insert the lens.

2. Avoid using fingernails to handle your lenses.

3. Do not work with your lenses over a sink; you could lose one down
the drain and disinfect if the lens drop.

4. Pour the lens and storage fluid from the lens case into your palm.
Inspect the lenses for particles, deposits, small crack or tears. Upon
opening your new lens package, ensure that lenses sit in fresh solution
for 4 to 6 hours, followed by proper cleaning instructions.

5. If your lenses feel dry or if your vision is blurred, blink hard several times.
If the redness or blurry vision persists after blinking, apply one or two comfort drops
(eye drops)--you can easily buy from Watson,Guardian or any pharmacy.

6. It is advisable to place solution in your lens carrying case and carry it with
you at all times. You never know when you may have to remove your lenses.




FIRST TIME LENS USERS


1. You will have far more success and satisfaction with the lens if you
follow this schedule. Your eyes need time to adjust to the lens.

Day 1 - 1 hour of wear
Day 2- 2 hours of wear
Day 3 to Day 5- 3 hours of wear
Day 6 - 4 hours of wear
Day 7 - 5 hour of wear
Day 8 - 6 to 8 hours of wear

2. Reaction of first time contact lens use include; tearing,
redness and sensitivity to light, itchiness, increased blinking
and movement of the lens. As your eyes adapt to wearing lenses,
these symptons will gradually diminish.

3. Upon removing the lens, place the lens in your palm ready to
be cleaned, followed by placing the lens in the case with fresh solution.

4. Rinse the lens throughly with more all purpose solution. Never use
homemade solutions, mineral water or tap water.
They may contain organisms that could cause an infection.



IMPORTANT GUIDELINES


1. These lenses are for comestic purposes and should only be worn for
6 to 8 hours at a time, even if they feel comfortable.

2. Never sleep or nap while wearing your lenses !!It's Dangerous!!

3. Apply Cosmetics after you insert your lens adn remove cosmetics after
removing your lenses. Water based comestics are less damaging to
your lens then oil based.

4. Never swim while wearing your lenses. It is very likely that you
will lose them and if not lost they may get contaminated

5. Do not get lotions, creams or sprays in your eyes or on your lenses
and avoid the presence of chemicals.

6. Never skip in lens care.

7. Do not share lenses with your friends.

QUICK LENS CARE TIPS

STEP 1

HOW TO OPEN VIAL BOTTLE

Just follow the steps below

STEP 2


 STEP 3

INSERTING CONTACT LENS



STEP 4

REMOVING CONTACT LENS


HOW TO PURCASE


  • Fill out our on9 form HERE or email us at dura.aieri@gmail.com
  • You will receive confirmation and an invoice within 24-48 hours when your order has been successfully processed. 
  • Do inform us once payment is made thru the email or SMS.